Ristaa
Privacy policyAccount settings

Ristaa account controls

Delete or deactivate your account.

This page applies to the Ristaa Android app and website. Choose permanent deletion when you want your account and associated personal data removed, or temporary deactivation when you may return later.

Last updated: 29 October 2026

Permanent

Delete my account and data

Deletion closes your Ristaa account and permanently removes the personal data associated with it, subject only to the limited retention described below.

How to request deletion

  1. Email us from the address registered with your Ristaa account.
  2. Use the subject “Delete my Ristaa account” and include your registered phone number or profile ID if available.
  3. Complete the ownership verification requested by Ristaa Support.
  4. We will confirm receipt and complete a verified request within 30 days.
Request permanent deletion

Temporary

Deactivate or pause my profile

Deactivation hides or pauses your profile and stops discovery activity. It does not delete your account or data, and you can return later.

Your options

  • Open Ristaa Account Settings and select Pause profile; or
  • Ask Ristaa Support to deactivate your account for you.
Open account settingsRequest deactivation

Data deleted with your account

After verification, Ristaa deletes or anonymises data linked to your account, including:

  • Account identifiers, sign-in records and active sessions;
  • Profile details, biography, photos, contact details and partner preferences;
  • Birth, compatibility, kundali and gotra information you provided;
  • Interests, shortlists, matches, connections, messages and notifications; and
  • Membership and subscription information associated with your profile.
Limited retention: copies in protected backups may remain for up to 90 days before automatic deletion. We may retain the minimum records required for fraud prevention, security, payment reconciliation, legal claims or compliance for the period required by applicable law. Retained records are access-restricted and are not used for matching or marketing.

Before you submit

Account deletion is irreversible. If you only want to stop appearing to other members, choose deactivation instead. Removing the app from your phone does not delete your account.

Keep your account

Delete some of my data only

You can ask Ristaa to delete eligible personal data without closing your account. Tell us which information you want removed—for example profile photos, biography, optional compatibility details, messages or support correspondence.

How partial deletion works

  1. Email the request from your registered address and identify the categories or specific records you want deleted.
  2. Ristaa Support verifies account ownership and confirms the scope with you.
  3. We delete eligible data within 30 days and tell you when the request is complete.

Some details are required to keep an account usable, secure and legally compliant. If deleting requested information would prevent the account from functioning, we will explain the impact and let you choose whether to update the information or delete the entire account. Limited legal and security retention described above still applies.

Request selected-data deletion

Need help?

Contact Ristaa Support at supportristaa@gmail.com. We may ask for limited information to verify account ownership before acting on a request.